UPCOMING ZOOM MEETING

CRmcoe – crm security 

3PM CST

july

30th, 2021

 

What is the CRM COE?

The CRM Center of Excellence (COE) is – at a very basic level – a group of CRM experts (Salesforce.com and other platforms) dedicated to sharing best practices and tools.

The purpose of the CRM COE is to help participating members get the most out of their CRM implementations. As informal advisors to each other, CRM COE members work together to help each other align strategy with your day-to-day operations, share and document best practices, and mentor emerging talent.

The CRM COE meets monthly via Zoom Conference. A list of upcoming event topics is posted below.

Participation is by invitation only.

Next Event

CRM Security (Salesforce)

3PM CST

JUlY

30th, 2021

  • One of the most important aspects of having a successful company is security. In this session, we will discuss ways that you can keep your business safe with CRM systems (Salesforce). You will learn how to secure your Salesforce CRM system and what frameworks are crucial.
  • Sid Bhadani, Sr. Cyber Security Architect, HCSC
  • Moderator: Ben Bradley

Upcoming Events

07/30/21 3 PM CST

CRM Security

Refer above

09/17/21 3 PM CST

crm architecture (multi org management)

Details to follow

11/19/21 3 PM CST

Innovation thru your crm system  

Details to follow

1/21/22 3 PM CST

managing crm app. exchange products  

Details to follow

 

08/27/21 3 PM CST

CRM & marketing technology   

Details to follow

10/22/21 3 PM CST

crm Release management

Details to follow

12/17/21 3 PM CST

agile development in the crm world

Details to follow

2/25/22 3 PM CST

state of crm coe – year in review

Details to follow

Past Events

The power of mentoring, Mentoring necessity for experienced salesforce professionals

5/21/21    3 PM CST

Panelists:

Moderator: Velu Palani, Salesforce Platform Lead, Sr. Director, HCSC

CRM & Test automation – discussion

4/23/21    3 PM CST

Panelists:

  • Richard Clark, Chief Innovation Officer, Provar Testing
  • James Kosmides, Sr. Manager, Salesforce CRM, T. Rowe Price 
  • Nicki Bang-Madsen, CRM Software Tester, LB Forsikiring

Moderator: Velu Palani, Salesforce Platform Lead, Sr. Director, HCSC

CRM & Intelligent automation – discussion

3/26/21    3 PM CST

Panelists:

  • Hitesh Pushpraj, Sr. Director, Head of Intelligent Automation, HCSC
  • Peter Villeroy, Global IT Automation Practice, UI Path
  • Moderator: Velu Palani, Sr. Director, Head of Salesforce Platform, HCSC

CRM Delivery Excellence: Increasing Impacts thru CRM DevOps

2/19/21    3 PM CST

Panelists:

  • Mach Lakshmanan, AVP, Head of Application Development, HCSC Corporation
  • Stella Michael, IT Director, CRM Systems, Spectrum Health
  • Andrew Davis, Author, Mastering Salesforce DevOps, Sr. Director of Product Marketing, Copado

Data Mastery: Drive predictable and effective solution by understanding data

1/22/21    3 PM CST

Panelists:

  • Satish Padiyar, Divisional VP, Data & Analytics, HCSC Corporation
  • Sovan Bin, CTA, CEO of Odaseva
  • Carl Brundage, CTA, Master Architect, SME at Odaseva

Governance, Compliance and Administration

12/18/20    3 PM CST

Panelists:

  • Velu Palani, Head Of Salesforce Platform, Governance, Architecture &  Advisory services, HCSC Corporation
  • Charlie Havens, Salesforce Governance and  Administration Lead, HCSC Corporation

COE Round Table, Building the CRM Center of Excellence – Different Operating Models

11/20/20    3PM CST

Panelists:

  • Velu Palani, Head Of Salesforce Platform, Governance, Architecture &  Advisory services
  • Pavan Reddivari, AVP, CRM Practice, Persistent Systems, Inc.

    Thought Leaders

    Velu Palani

    CRMCOE Leader & Moderator
    Head of Salesforce Platform Strategic Enablement (SPSE – COE) at Health Care Services Corporation.

    Jim Petrassi

    Chief Technology Officer
    Health Care Services Corporation

    Ben Bradley

    Marketer, Writer, Moderator, and Organizer

    Stella Michael

    IT Director-CRM & COE Leader
    Spectrum Health

    Andrew Davis

    Author, Mastering Salesforce DevOps
    Sr. Director of Product Marketing, Copado

    Mach Lakshmanan

    AVP, Head of Application Development
    HCSC Corporation

    Vicky Skuja

    Organizer & Center for Engagement Head
    Health Care Services Corporation.

    Kim Gandhi

    FIBI Global Digital Strategic Product Owner at Cargill

    Amy Sanders

    Director of Marketing Operations, B2B Marketing Technologist

    Sovan Bin

    CEO & ​Founder, Odaseva, CTA

    Carl Brundage

    Salesforce MVP and Certified Technical Architect specialized in Data & Analytics

    Charlie Havens

    Salesforce Governance and Administration Lead, Salesforce Platform Strategic Enablement Team

    Pavan Reddivari

    Building Solutions and Partnerships to drive digital transformation of Healthcare

    Hitesh Pushpraj

    Head of Intelligent Automation at Blue Cross and Blue Shield of Illinois

    Peter Villeroy

    Director, Global IT Automation Practice, UiPath

    James Kosmides

    Sr. Manager, Salesforce Platform, T.Rowe Price

     

    Richard Clark

    Chief Innovation Officer, Provar Testing

    Nicky Bang-Madsen

    Lead Salesforce Test Engineer, LB Forsikring

    Chicago, IL

    (872) 216-1860

    CHIEF MODERATOR

    Velu Palani is currently Head of Salesforce Platform Strategic Enablement (SPSE – COE) at Health Care Services Corporation.

     

    STAFF

    Ben Bradley and Amy Sanders are responsible for speaker coordination, and organization of the CRM COE’s meetings, minutes, notes, and papers.

    Privacy Policy: We don’t share your information with others for any purpose other than CRMCOE communications.